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Larry, a computer programmer for a consulting group, had designed some software for a large account. He asked John's help in putting it into operation.
At first, Larry handled most of the work. Eventually, though, he asked John to help with the last phase of the training.
When John sat down with one woman and told her he would be showing her how to make changes to the files, she sighed with relief.
"I'm so glad you're teaching me instead of him," she said.
Surprised, John said that his colleague was far more experienced than he was.
"Yes," she said. "But I feel much more comfortable with you. I get nervous around really smart people."